RICHARD BANNER
Writing and editing for print and web
MAJOR PROJECTS
Here are a few writing and editing projects I've worked on in the past few years
B.C. Labour Market Outlook
2021 and 2022
September 2021 to January 2023 | Polestar Communications Inc.
Client: B.C. Labour Market Information Office
The challenge: B.C. issues a report each year projecting supply and demand in the labour market for the coming ten years. The report is based on economic and statistical data, including extensive data tables. However, its readers include school counsellors, people planning for a career or a career change, municipal planners, investors, media and others.The economic data must be accessible to a wide range of readers.
The response: I reviewed draft text prepared by the program officers and recommended language revisions to make the report more accessible to a broad readership. I rewrote several sections in simpler language. I also reviewed the data tables to ensure they were consistent and matched the text. For the 2022 report, I proofread the layout, and drafted an infographic summary of report highlights.
Outcome: The reports were publicly released on the Ministry website.
Sample text: Download a PDF of the latest Labour Market Outlook.
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Canada’s Oceans Now: Pacific Ecosystems, 2021
February 2021 to June 2021 | Polestar Communications Inc.
Client: Fisheries and Oceans Canada
The challenge: Fisheries and Oceans Canada supports a wide variety of scientific research into the state of Canada’s oceans. Each year, it publishes a summary of recent research for one of Canada’s oceans describing for general readers the physical, oceanographic and biological conditions within Canada’s borders. It needed a writer to draft text based on research highlights selected by a science committee.
The response: I reviewed the research outline and the original science reports and drafted text that would be accessible for interested general readers. While simpler, the text had to accurately reflecting the observations and limitations of the research data. Researchers reviewed the drafts and I revised the text based on their comments. I also worked with a graphic designer to develop graphics and texts for the report and for a series of infographics.
Outcome: The report and infographics were publicly released on the government website.
Sample text: Download a PDF of Canada’s Oceans Now: Pacific Ecosystems, 2021 and related infographics.
CMHC Process Guides
November 2019 to February 2020 | Polestar Communications Inc.
Client: Canada Mortgage and Housing Corporation
The challenge: CMHC uses a number of legacy computer systems to manage its financial activities and processes, which differ in some provinces in order to accommodate local conditions. CMHC is converting many legacy systems to standard cloud-based systems across Canada. It has process flow charts and standard operating procedures that describe current processes and expected new processes, as well as training guides for parts of the new systems. It required a writer to develop process guides for users, based on any available materials as well as interviews with expert users.
The response: I reviewed the existing written materials and drafted guides to the processes as described. I reviewed the guides with the expert users to revise the drafts to better reflect both the existing processes that would remain unchanged and the new processes that were expected to be coming online. I marked text to distinguish legacy processes, anticipated new processes and queries regarding areas where it was not clear how the new systems would work.
Outcome: The draft process guides provide a framework that CMHC will update as the system renewal project moves forward.
Task Force on Illegal Firearms
August 2016 to March 2017| Polestar Communications Inc.
Client: BC Ministry of Public Safety and Solicitor General
The challenge: The Government of B.C. wished to address the problems caused by the illegal distribution and use of firearms in B.C. It formed a task force to collect information from stakeholders across the province. The task force wanted a writer to summarize information from public meetings and documentary sources and to assist in assessing the input and drafting well reasoned recommendations for practical steps the government could take. The topic was highly sensitive and required writing that was neutral and balanced in tone and content.
The response: I attended the public meetings and task force meetings and worked with the task force leader to draft the background sections, formulate recommendations and present a rationale for each. We presented the drafts to task force members, solicited their comments and revised the text to reflect a consensus view. We submitted drafts to several government departments and agencies for review and wrote a final report.
Outcome: The final report was received by the Minister of Public Safety and Solicitor General and posted to the Ministry website. Its recommendations are the basis for an action plan that is in process.
Sample text: Download a PDF of the Final Report of the Task Force on Illegal Firearms.
Financial Literacy for Indigenous Peoples
June 2018 to August 2019 | Polestar Communications Inc.
Client: Financial Consumer Agency of Canada
The challenge: The Financial Consumer Agency of Canada and several partners wanted to develop learning resources for Indigenous youth living remote communities in Canada. Because of their diversity of cultures, including First Nations, Metis and Inuit, and their lack of access to many financial services, most community education materials are not appropriate for their lives. Indigenous consultants outlined content for a new community-based resource. They wanted a writer who could create learning and teaching resources with an understanding of the social and financial situation of the learners.
The response: We proposed a story-telling approach that would engage young adult learners in remote settings, and I wrote a number of illustrative stories, cases and examples. We reviewed the outline and proposed some revisions to simplify the flow. I drafted background materials in simple language for learners with low literacy habits. I also drafted a complete set of teaching activities that could be delivered effectively by community leaders.
Outcome: The draft materials were reviewed extensively, revised and presented in an attractive, culturally relevant design. They are being piloted in several northern communities.
Environmental Emergencies Program First Annual Report
June 2019 to October 2019 | Polestar Communications Inc.
Client: B.C. Ministry of Environment
The challenge: The Environmental Emergencies Program faced a new requirement to report to the Legislature and the public on its activities. It outlined the contents of its report and wanted a writer to create text on a limited timeline. The text had to meet the program reporting requirements in a way that would be informative and engaging for the public.
The response: We reviewed the outline and proposed some additional stories and summaries that would help make the legal and administrative background and related data more meaningful for general readers. I wrote several case stories and data summaries, and rewrote sections that were drafted by ministry staff. The draft went through several levels of review and revision until final copy was accepted.
Outcome: The Minister presented the report to the Legislature and has posted it on the Ministry website.
Sample text: Download a PDF of the 2017/2019 Environmental Emergency Program First Annual Report.
WorkBC/WelcomeBC Websites
August 2015 to March 2016 | Polestar Communications Inc.
Client: BC Ministry of Jobs, Tourism and Skills Training
The challenge: The websites of WorkBC and WelcomeBC were outdated in style and content. The Ministry developed a new site architecture and visual style and required text for approximately 125 pages in two websites, one of which targeted international readers who may speak English as a second language. A fixed date for the website launch imposed a very tight timeline.
The response: We reviewed the page requirements and developed sample pages for domestic and international audiences. We drafted text to meet the new page designs, and assisted the program manager in planning the content and flow of some sections. We edited files internally to minimize the editing required by the program manager and content providers.
Outcome: The websites launched with updated pages on their deadlines. To promote the new sites, we also wrote a series of blog, LinkedIn, FaceBook and Twitter posts.
Sample text: Go to WorkBC/Resources For/Women and WelcomeBC/Driving in BC.
Annual Reports
August 2015 to March 2016 | Polestar Communications Inc.
Client: Confidential
The challenge: A government agency was required to produce annual reports for itself and one of its reporting agencies. Both were required to show a high level of transparency, independence and professionalism in order to justify public confidence. In-house staff had produced previous reports, but the agency wanted to reduce its time commitment.
The response: I reviewed the previous reports and reports from similar agencies and made recommendations to streamline the style and content. Working from staff drafts, I re-wrote the first report in a uniform tone, reviewed it with the agency, and adopted a standard that I applied to the second, longer report. I recommended additional changes in content and visual presentation to make the reports more attractive and readable. I drafted both reports for the second year and coordinated work with a graphic designer to bring a higher level of professionalism to the appearance of the final reports.
Outcome: The first year’s reports were well received. The initial report with improved graphic design attracted a number of positive comments from readers. The agency requested my assistance on additional internal writing tasks.
Sample text: The client stipulates it may not be identified in order to ensure its confidentiality and impartiality.
Trade and Invest B.C.
September 2012 to March 2014 | Polestar Communications Inc.
Client: B.C. Ministry of Jobs, Tourism and Skills Training
The Challenge: The B.C. ministry responsible for promoting B.C. businesses in international markets needed to update the look and messaging of its website to reflect revised priorities and strategies. The highly complex website of approximately 250 pages had to include specific language for three different audiences (Investors, Buyers and Exporters), as well as the interests of numerous stakeholders and contributors.
The Response: The ministry contracted with five editors to develop text based on existing publications and formats. As one of the editors, I wrote text for 52 pages, including Agrifoods, Forestry, About TIBC and various parts of the Technology section. I also tested, checked and proofread the Export and Buyer sections in preparation for final release. The ministry later invited me to write a number of related marketing brochures.
Outcome: The ministry launched its renewed website on schedule to attract international business to B.C. See britishcolumbia.ca.
Sample text: For samples, go to Invest/Easy Global Access, Clean Technology, Internet Communications Technology and Wireless.
Trade and Invest BC Success Stories and Blog
September 2012 to Present | Polestar Communications Inc.
Client: BC Ministry of International Trade
The challenge: Trade and Invest BC keeps its website current and directs users to specific pages by featuring B.C. businesses that have achieved success in marketing their products internationally. It also describes broader industry activities in its marketing blog. It required writers to produce texts for ongoing success stories and blog entries, often working from very meagre notes.
The response: I reviewed the existing items on the website and established a format and a tone that was positive but not overtly promotional. I draft text from notes supplied by ministry contacts, and often conduct supplementary online research to confirm facts and add details and context. I also add links to relevant parts of the ministry’s website. I send drafts to Ministry staff for review, highlighting questions for follow-up to confirm that any material added was accurate, appropriate and reflects the ministry’s current messaging.
Outcome: Ministry staff submit the drafts to Government Communications for review, and post the articles when approved. The website blog and success stories stay current with brief relevant stories that direct readers to various sections of the website.
Sample text: Go to the blog entry, British Columbia companies showcase clean tech at Globe 2016, and the success story, Saltworks helps resource industries clean up.
Contaminated Sites Biennial Report
December 2013 to March 2014 | Polestar Communications Inc.
Client: BC Ministry of Forests and Natural Resource Operations
The challenge: The B.C. ministry responsible for cleaning up pollutants on publicly owned land is required to report to the public every two years. Its program managers develop detailed, technical summaries describing sites, treatment measures and outcomes, but often the language is not appropriate for general readers.
The response: We reviewed previous reports, program descriptions and the site reports and proposed a style and design for the report, including a 10-year review reflecting on the history of the program. We then worked with the ministry and our graphic designer to draft suitable text and create an attractive, readable and accurate summary of the program.
Outcome: The final report was printed, released by the minister and a PDF was posted on the ministry website.
Sample text: Download a PDF copy of the report.
Your Financial Toolkit
2010 to 2012 | Polestar Communications Inc.
Client: Financial Consumer Agency of Canada
The challenge: Three federal and provincial agencies produced a variety of information resources on financial life skills. They wanted to update them, make them more accessible for general users and eliminate duplication.
The response: We reviewed the existing resources from the partners to identify any gaps, then developed an outline showing where the resources could be used in a comprehensive information package. We drafted text on 11 topics ranging from saving and budgeting to retirement and financial planning. We also developed video scripts, case studies and financial management tools.
Outcome: Your Financial Toolkit, a well-organized access point that provides introductory information and links to reliable online tools, videos, stories and further references.
Sample text: Go to Your Financial Toolkit on the FCAC website.
Financial Life Skills for
Planning 10
2004 to 2010 | Polestar Communications Inc.
Client: The B.C. Securities Commission
The challenge: The BCSC wanted to use a new Grade 10 course to improve people’s financial skills. Research showed that Grade 10 students have little knowledge about finances, and don’t see the topic as relevant.
The response: We conducted research about financial learning and Grade 10 students in B.C. We developed a creative, engaging approach based on brief stories about several characters struggling with financial issues. In addition, we created realistic financial records for the characters, which students could handle and use in lessons related to youth finances. The resource is widely used throughout B.C., and in 2010 we revised it based on usage results and feedback from educators and students.
Outcome: The Financial Life Skills for Planning 10 resource kit gives educators lesson plans, student handouts and sample financial documents that engage Grade 10 students in financial challenges relevant to their lives. It culminates in students developing a financial plan for their transition from high school.
Sample text: For samples, the Planning 10 page of the BC Securities Commission InvestRight website.
The City: Teaching Resources on Financial Life Skills
2008 to 2009 | Polestar Communications Inc.
Client: Financial Consumer Agency of Canada
The challenge: The FCAC reviewed resources on financial skills for youth and decided that our British Columbia Planning 10 package offered the best model. They asked us to modify it for use across Canada.
The response: We adapted the basic approach and content for young people in school and in community settings across Canada. We expanded the topics and developed interactive web-based activities using characters to illustrate financial issues. We also developed a series of teacher and workshop guides and PowerPoints.
Outcome: The City has been translated and is used by educators across Canada, both in schools and for young people who have left the school system.
Sample text: For samples, See The City at the FCAC website.
International Energy Agency Ocean Energy Systems Reports
2006 to 2010
Client: PowerTech Labs Inc.
The challenge: PowerTech Labs Inc. was the managing agency in an international consortium reporting on ocean energy resources. It was responsible for producing an annual summary of research, written by agencies in various countries, often written in English as a second language.
The response: I identified the style guide for the OECD funding agency and edited or proofread the reports submitted by the participating agencies. I queried unclear passages and rewrote many of them to standard (international) English.
Outcome: The final reports were approved and published on the IEA OES website.
Sample text: For samples, see the IEA OES website.
BC Hydro Conservation
Potential Review, 2006-2026
and 1988-2010
1993 to 2007
Client: BC Hydro
The challenge: BC Hydro produces an in-depth review of potential energy savings from conservation in order to meet regulatory filing requirements. They needed to ensure consistency among a variety of technical writers and to ensure accessibility to general readers, without changing the substance of the report.
The response: I determined who the target reader was and established an appropriate style guide. After editing a sample volume for review by the project manager, I edited ten volumes and queried unclear passages. I rewrote passages to make them more accessible for general readers. I also wrote a summary to be published over the CEO’s signature.
Outcome: The full report was submitted to the B.C. Utilities Commission, and published on BC Hydro’s website. The summary was circulated in a news release to media across Canada. After editing the first Conservation Potential Review in 1993, I was hired again to edit an update in 2007.